Policies

 

    Odin’s Compass LLC - Policies & Information

    Turnaround Time & Communication:

    • Turnaround times range from 2 to 4 weeks from the time of payment.

    • Please allow 3 to 5 business days for a response to messages. I typically reply during normal business hours, though on rare occasions, I may respond in the early mornings, evenings, or weekends.

    • I work from home, where there is no cell service. I do not take or discuss orders over the phone. All communication is handled via social media, email, or text.

    Orders & Payments:

    • Payment is due at the time of purchase. Since all items are custom-made, cancellations and returns are not available.

    • Orders will not be started until payment has been made.

    • If personalization details (e.g., colors, sizes, spelling) are not provided at the time of order, it may cause delays. Please ensure that all spelling, capitalization, and punctuation are correct, as mistakes on your part will not be eligible for a refund and will require repurchase.

    Rush Orders & Custom Design Fees:

    • If you need your order by a specific date, please let me know at the time of purchase. A $15 rush fee may apply, depending on the timeframe. You may also opt to pay the rush fee to prioritize your order.

    • A $5 non-refundable design deposit applies if I need to create a brand-new design from scratch. I will inform you if this applies to your order.

    Invoices & Deposits:

    • Custom orders over $200 are eligible for deposits. All other orders must be paid in full.

    • If an invoice is not paid within 10 business days, it will be deleted. You will need to resubmit your order request and be placed at the back of the queue.

    Bulk Orders & Resale:

    • Discounts are available for bulk orders of 12 or more of the same item.

    • If you wish to resell Odin’s Compass items, you must inform us and provide a valid resale license.

    Design Ownership & Intellectual Property:

    • Odin’s Compass retains ownership of all designs, whether created in-house or purchased with commercial rights. At this time, we do not sell any of our design files.

    • We are not affiliated with Disney, The Walt Disney Company, the NFL, MLB, or any other brand. All trademarked elements remain the property of their respective owners. When purchasing inspired designs, you are paying for my time and creativity, not the rights to copyrighted elements.

    Privacy & Business Practices:

    • We do not disclose information regarding specific equipment, supplies, or vendors we use.

    • All items are handmade in a smoke-free environment. However, we do have cats and dogs, and while we do our best to ensure clean products, we cannot guarantee they will be free of pet hair (or even human hair, as I have long hair!).

    Customer Satisfaction & Refunds:

    • We stand by our products 100%. If you experience any issues with your order, please contact us immediately with photos, and we will work with you to resolve the issue.

    • We reserve the right to refuse service and issue refunds at our discretion.

    By purchasing from Odin’s Compass LLC, you acknowledge and agree to the policies stated above.